Damaged or Broken Items Policy

What to do if your item is damaged or broken:

Inspect your order: Please check your items as soon as you receive them to ensure they are in good condition.
Report damage immediately: If an item is damaged or broken, contact us within 7 days of receiving your order.
Provide details: When reporting damaged goods, please include:
- Your order number
- A description of the damaged or broken item(s)
- Photos of the damage
Return instructions: Once we receive your claim, we’ll provide instructions for returning the damaged item, if necessary.
Replacement or refund: After assessing the damage, we will either issue a replacement item (subject to availability) or offer a refund for the damaged product.

Important Notes:

We cannot accept claims for damage after 7 days of delivery.
Shipping charges for returns may apply based on the situation.
Due to the delicate nature of chocolate, all chocolate products are shipped at the customer’s own risk throughout the year.

Thank you for your understanding. If you wish to return an item or have questions, please contact our customer service team at hello@britshop.ca.